Shipping Policy

hank you for shopping with Zavelle. This policy explains how and when your order will reach you.

Processing time

Orders are processed and dispatched within 1 to 2 business days of being placed. Orders placed on weekends or public holidays are processed the next business day. You’ll receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

Delivery time

Once dispatched, orders typically arrive within 7 to 12 days to most international destinations. These are estimates, not guarantees. Delivery times can vary with your location, the carrier, customs processing, public holidays and peak periods.

Where your order ships from

To bring you our products at the best price, orders are shipped directly from our fulfilment partners and warehouses. Your order may ship from a location outside your country, and items in a single order may arrive in separate packages on different days.

Order tracking

A tracking number will be emailed to you once your order ships. Tracking can take 2 to 5 days to show updates after dispatch, particularly on international shipments. If your tracking hasn’t updated after that time, please contact us.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees, depending on your country. These charges are set by your local customs authority, are not included in our prices or shipping costs, and are the responsibility of the customer. We have no control over these charges and can’t predict what they’ll be.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We’re not responsible for orders delayed, lost or returned because of an incorrect or incomplete address. If you spot a mistake, contact us right away at [email]. We can update the address only if the order hasn’t yet been dispatched.

Delayed, lost or damaged orders

If your order hasn’t arrived within [15] days of dispatch, or arrives damaged or incorrect, please email us at [email] with your order number (and photos if the item is damaged). We’ll work with you and the carrier to resolve it with a replacement or refund, as appropriate. See our [Refund Policy] for details.

Order changes and cancellations

Because orders are processed quickly, changes or cancellations can only be made before dispatch. Contact us as soon as possible at [email].

Contact us

Questions about your order? Email us at [email] or visit [contact page link]. We reply within [1 to 2] business days.